Unable to see data in PHP APM

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Check Atatus PHP agent is installed correctly in your PHP version

• Let’s say PHP is located at /opt/plesk/php/7.3/bin. In that case, you need to pass ATATUS_PHP_PATH=/opt/plesk/php/7.3/bin as follows:
  sudo ATATUS_PHP_PATH=/opt/plesk/php/7.3/bin ATATUS_LICENSE_KEY="APM_LIC_KEY" ATATUS_APP_NAME="YOUR_APP_NAME" bash install.sh
  
• Let’s say PHP is located at /opt/cpanel/ea-php81/root/usr/bin. In that case, you need to pass ATATUS_PHP_PATH=/opt/cpanel/ea-php81/root/usr/bin as follows:
  sudo ATATUS_PHP_PATH=/opt/cpanel/ea-php81/root/usr/bin ATATUS_LICENSE_KEY="APM_LIC_KEY" ATATUS_APP_NAME="YOUR_APP_NAME" bash install.sh
  

atatus.collector.notify_host = "YOUR_ON_PREMISE_HOST"
atatus.collector.notify_ssl = YOUR_ON_PREMISE_SSL

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Check your settings

• Check if PHP Atatus configurations is configured with correct apm license key
  php -i | grep atatus
  
• Check if collector is running
  ps aux | grep collector
  
• Check if atatus.so is existing in the extension directory
  php -i | grep extension_dir
  ll /usr/lib/php/20160303
  

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Send following details to our Customer Success

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PHP information

1. Share installation log file
   cat atatus_install_log.txt
   
2. Share the environment details
   php -i
   
   php --version
   
   cat /etc/*-release
   

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PHP logs

1. Clear the log files
   # > /var/log/atatus/agent.log
   # > /var/log/atatus/collector.log
   
2. Change in atatus.ini
   atatus.agent.log_level = "verbose_all"
   atatus.collector.log_level = "verbose_all"
   
3. Restart the webserver (fpm/nginx/apache)
   # Restart Apache for php service
   /etc/init.d/apache2 restart
   # OR
   apache2ctl restart
   
   # Restart Nginx for php service
   /etc/init.d/nginx restart
   # OR
   service nginx restart
   
   # Restart PHP-FPM Fastcgi for PHP service
   /etc/init.d/php-fpm restart
   # OR php 5 fpm:
   /etc/init.d/php5-fpm restart
   # OR php 7 fpm:
   /etc/init.d/php7.0-fpm restart
   
4. Access two end points from your server
5. Zip the atatus log directory
   zip atatus.zip /var/log/atatus
   
6. Send the zipped file to success@atatus.com
7. To reset the log_levels, make the following change in atatus.ini and restart the service.
   atatus.agent.log_level = "warning"
   atatus.collector.log_level = "warning"