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Integrate Twilio with Atatus

Twilio provides programmable communication APIs for SMS, voice, and messaging. Integrating Twilio with Atatus allows your on-call engineers to receive urgent alert notifications directly as SMS text messages on their mobile phones.

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Setup

  1. Retrieve your Twilio credentials:
    • Log into the Twilio Console.
    • Copy your Account SID and Auth Token from the dashboard.
    • Note an active Twilio phone number capable of sending SMS.
  2. Add Twilio channel in Atatus:
    • In Atatus, go to Alerting » Notification Channels » Create a new notification channel.
    • Select Twilio as the channel type.
    • Enter the following required settings:
      • Account SID (accountSid): Your Twilio Account SID.
      • Auth Token (authToken): Your Twilio Auth Token.
      • From Phone Number (fromPhoneNo): The Twilio phone number sending the messages (in E.164 format, e.g., +12345678901).
      • To Phone Number (toPhoneNo): The destination phone number to receive SMS notifications (in E.164 format).
  3. Click Create channel to finish setup.
Twilio is now integrated with Atatus.

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How to Use

  1. Navigate to Alerting » Alert Policies.
  2. Edit or create an alert policy for your most critical services.
  3. Under Notification Channels, select the Twilio SMS channel.
  4. When an incident is triggered or resolved, an SMS alert will immediately be dispatched to the configured phone number with key incident details.